Standard Shipping & Delivery Policy
Standard shipping is free to the lower 48 states. Shipping to Hawaii, Alaska, and international destinations may incur an additional fee depending on the items ordered. We typically ship within 1-2 business days from when you place your order. An exact estimate of this order lead time can be found on the product descriptions for the items you are interested in. Expedited shipping is available for an additional fee on selected products.
How We Ship
We ship via all major carriers, including UPS, FedEx, the United States Postal Service, and various freight carriers. NelliesShortbread.com will use its discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.
Standard Shipping
Our standard shipping method for most products is ground shipping. In most cases, you will receive your product within 5-10 business days using ground delivery.
Expedited Shipping
We offer Next-Day, 2-Day, and 3-Day shipping for most products.
APO/FPO Shipping
We can ship some of our products to APO/FPO locations. The typical delivery time for deliveries to U.S. military post office locations will vary based upon the military location in the world. For government agencies requiring specific delivery options, please email us at: NelliesShortbread@gmail.com.
P.O. Box Shipping
We can ship some products to a P.O. Box. When placing an order, we will ask for a physical shipping address if we determine that the product(s) cannot be shipped to a P.O. Box location. Expedited shipping is not available to P.O. Box locations.
International Shipping
Shipping to international destinations may incur an additional fee depending on the items ordered. Some products may not be eligible for international shipping. Expedited shipping is not available for most international deliveries. For delivery information regarding a specific product, please email us at: NelliesShortbread@gmail.com.
Shipping Delays
We will notify you via email if your order is unexpectedly delayed. We will send an email that will indicate a new ship date for your order.
Expedited Shipping
We offer 3-Day, 2-Day, or Next-Day shipping for a variety of our products. During the checkout process, all products that are qualified for expedited shipping will have these shipping options displayed, so that you can choose the best option for your shipment.
Please be aware that the shipping options refer to the transit time only and require additional time for processing your order. In addition, expedited shipping does not deliver on weekends. Please see the shipping chart below for estimated delivery times.
OPTION DELIVERY
3-Day 1-3 Business Days
2-Day 1-2 Business Days
Next-Day Next Business Day
How much is expedited shipping?
We calculate your expedited shipping fees based on the following factors: destination, size, and weight. If expedited shipping for a product is available, a list of shipping options will appear along with the shipping rates during checkout.
Expedited Shipping Exceptions?
Some items are unable to be expedited due to the size of the item and/or destination. Some orders may ship from a third party and require a longer delivery time.
